FAQs


Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. Please allow 24-48 hours for a reply.

 

What are the payment options available?

We accept all major credit and debit cards through Stripe Payment system. We also accept PayPal payments as well as many other types of payments. If your card was declined then please do not worry, simply contact us and we will advise you. 

 

When will my order arrive?

Products are generally shipped from our international warehouses. We cut out the middle man so we can pass the best price on to you. Therefore orders could take anywhere from 3 to 21 business days for the items to reach you, though we've been seeing much quicker shipping times recently. Shipping time is typically dependent on how long customs takes, which can vary from country to country. We ship via e-packet.  

Australia, Canada, United States and New Zealand orders can take anywhere from 3 to 21 business days business days after shipment. 

For European and international countries orders takes anywhere from 7-28 business days after shipment.

We offer a Money Back Guarantee if your item is not with you after 30 working days from dispatch. 

 Has my order been dispatched yet? 

Orders are generally dispatched within 2-5 working days, sometimes sooner. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just incase it slips in there. If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real time information on whether your order has been dispatched or not. 

Where do your items come from?
We are all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. while some of our items do come from the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the highest quality products.

My item arrived broken or damaged what can I do? 

 We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this. If your product is damaged please contact us.

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you! 

I need to cancel or change my order how do I this this?

We always try our best to cancel your order, however if your order has already been shipped then we cannot cancel your order. If you would like to change your order then please do contact us ASAP.  We will try our best to accommodate any changes providing your order hasn't already been shipped. If your order has been shipped then we will not be able to change the order. 

My order is still not here please help?

If you order has taken longer than 20 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.  

I put the wrong address for my order, can I change it?

If you have put in the incorrect delivery address on your order then please contact as ASAP. If your order hasn't been shipped then we can update your delivery address no problem. If the order has been shipped then unfortunately there is nothing we can do.

Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you would still cannot find it and would like it resent then please do let us know.

Do you have a store locally in my country?
We are an online only business. That’s one of the reasons we are able to sell our item so much cheaper than your local store. 

I don't have a tracking number, when will I get it?

When your receive your dispatched email it will be in there most of the time, if not you can contact us here for an update on your tracking.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.